OVO x Bape Shark Hoodie

Returns

1. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Return Period: We accept returns within 14 days of the original purchase date.
3. Return Process: To initiate a return, please contact our customer support team at sales@bapehoodies.co within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.
4. Return Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, as we are not responsible for lost or damaged packages in transit.

Returning Products

• 650 Madison Ave New York NY 10022 U.S.A.

Refunds

1. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for a refund, we will initiate the refund process.
2. When your Refund Reflects in your Bank Account: it usually takes 3 to 5 business days to reflect your refund amount into your local bank account, but it can take longer in few conditions.
3. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Non-Refundable Items: The following items are non-returnable:

• Gift cards
• Limited edition or exclusive items
• Items marked as final sale

1. Exchanges

• If you wish to exchange an item for a different size or color, please contact our customer support team to check availability.
• Exchanges are subject to stock availability. If the requested item is not available, we will process a refund for the returned item following the refund process outlined above.

Damaged or Incorrect Items:

• In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately with photos and a detailed description of the issue.
• We will provide instructions for returning the item and arrange for a replacement or refund, including Restocking and return shipping costs.

Changes to Refund and Return Policy:

• We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or require assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team at

Do we accept returns from The United States?

>> Yes, we accept returns within 14 days after the order has been received.

Do you accept returns from these countries?

>> Yes, I accept returns

How can customers return your products?

>> Customers can return their orders by mail and In-store.

How do customers get the return label?

>> Customers can get a return label through download/print.

How to return an order for customer Remorse.

>> Download/print

What product conditions are allowed to be returned?

>> New

What are the restocking fees?

>> No restocking fees

How much do customers pay for returns?

>> No Cost

What are the return costs for customer’s remorse?

>>  No Cost

Contact Us

• By email: sales@bapehoodies.co
• By phone number: +1 646-307-1731
• Address: 650 MADISON AVE NEW YORK NY 10022 U.S.A