Returns For USA orders.

Returns are valid within 14 days of the delivery date.

Exchanges are valid within 14 days of the delivery date.

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

Exchanges must be of equal or lesser value than the item returned. Should the item chosen for exchange be priced less than the item being returned, a store credit will be issued for the difference. At this time, we are unable to process exchanges for items that are priced higher than the item being returned.

Due to the nature of this product, face masks are non-returnable. If there is an issue with your mask, please reach out to customer service so we could further assist you.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is NOT on the paper invoice you receive in your package.**The order number you will use, is the one found in your confirmation email when the order was originally placed.

If you do not have your order # please email [email protected] and provide the following:

1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
4. What product(s) you are returning You are responsible for return shipping, we recommend choosing a method with tracking as insurance.

Note: Initial shipping charges and $15.00 Restocking fees are NON-REFUNDABLE. We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.

To be eligible for a return.

• The Product were purchased in the last 14 days
• The product must be unused
• The products are in the original packaging
• The products are in the same condition that you received it.
• The tag must be attached.

To return your product, please contact us at [email protected] and someone from our support service will review it and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our [email protected] and they will assist you with your return. Please always state the reason for your return in your email and your order number.

Once your return is prepared, you can drop it off at your local post location. All returns are shipped back to our warehouse in the United States. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.

Exchanges for USA Orders.

BAPE offers exchanges only on different sizes of the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. Please note All fees are the responsibility of the customer, there is a restocking fee of $15 that will be deducted from your order. To initiate an exchange, please Email: [email protected].

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Returning Products

You are responsible for the cost and risk of returning the Products to Us. You should send the Products at the following address:

650 Madison Ave New York NY 10022 U.S.A.

We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.

Gifts

If the Products were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Products weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

You can find the returning label in the box.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By phone number: +1 646-307-1731
• Address: 650 MADISON AVE NEW YORK NY 10022 U.S.A