Last Updated: 05/07/2023Thank you for shopping at
https://bapehoodies.co/ (the “bapehoodies.co”). We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
a.
Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.b.
Return Period: We accept returns within 14 days of the original purchase date.c.
Return Process: To initiate a return, please contact our customer support team at bapehoodies.co@gmail.com within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.d.
Return Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, as we are not responsible for lost or damaged packages in transit.
Returning Products- 650 Madison Ave New York NY 10022 U.S.A.
Refunds
a.
Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for a refund, we will initiate the refund process.b.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.c.
Non-Refundable Items: The following items are non-returnable:
- Gift cards
- Limited edition or exclusive items
- Items marked as final sale
d.
Exchanges- If you wish to exchange an item for a different size or color, please contact our customer support team to check availability.
- Exchanges are subject to stock availability. If the requested item is not available, we will process a refund for the returned item following the refund process outlined above.
Damaged or Incorrect Items:
- In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately with photos and a detailed description of the issue.
- We will provide instructions for returning the item and arrange for a replacement or refund, including Restocking and return shipping costs.
Changes to Refund and Return Policy:
- We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team at
Contact Us
- By email: bapehoodies.co@gmail.com
- By phone number: +1 646-307-1731
- Address: 650 MADISON AVE NEW YORK NY 10022 U.S.A
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