Please allow us a minimum of 7 working days for processing/handling of the orders.

How long will it take for the United States buyer to receive their order?

On average, merchandise is produced and shipped from our facility within 7 business days after purchase.

• Fast shipping/transit times apply (12-15 business days) for the United States.
• Standard shipping/transit times apply (17-21 business days) for the United States.

Standard shipping/transit times apply (17-21 business days) for the United States.

Fast shipping/transit times apply (12-15 business days) for the United States.

Fast shipping/transit times apply (12-15 business days) worldwide.

Standard shipping/transit times apply (17-21 business days) worldwide.

Due to volume, we kindly ask that customers make sure the shipping address is correct prior to confirming the order. If your order has not yet shipped, we may be able to adjust the shipping address. Please reach out to [email protected] with your order number and correct address immediately. We will try our best to accommodate your request if your order has not yet shipped, but we cannot guarantee it. If your order has already shipped, we cannot change the address. We kindly ask that you reach out to the logistic company directly with your tracking number and request a hold for pick-up.

At this time, we ask you to contact the shipping carrier with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. For customers whose packages are lost in transit, please reach out to [email protected] with your order number. Our team may be able to replace your package or provide you with store credit.

First, please check the package carefully.

In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us

If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, and the order number to [email protected]. We will follow up with the next steps as soon as possible.

You can tell us about your missing item within 4 days. If 4 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or reship.

We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries. We review the list on a weekly basis and will be open to these countries as soon as we can.

We do not store any of your credit card information on our website. We use Flutter wave Payments, a reputable and secure payment processor available, for processing all of our online transactions.

Customers cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at [email protected] with your order number and reason for cancellation. We will try our best to accommodate your request, but we cannot guarantee it. If your order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once you receive the package should you wish to not keep the items. Cancelled orders are refunded immediately. It may take 3-5 business days for the refund to be posted to the original form of payment.

Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color, and the shipping address is correct. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to change your details/cancel order. Once an order is cancelled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.

We suggest going up one size, cause BAPE is a Japanese brand and can run approximately one size small compared to the traditional US sizes. We recommend moving up at least one whole size when purchasing a BAPE piece of clothing. If you are between sizes, we often suggest going up one size. Please refer to our size chart for more information.

Returns For USA Orders Only:

Returns are valid within 15 days of the delivery date.

Exchanges are valid within 15 days of the delivery date.

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

Exchanges must be of equal or lesser value than the item returned. Should the item chosen for exchange be priced less than the item being returned, a store credit will be issued for the difference. At this time, we are unable to process exchanges for items that are priced higher than the item being returned.

Due to the nature of this product, face masks are non-returnable. If there is an issue with your mask, please reach out to customer service so we could further assist you.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.

For more information visit Refund & Returns Policy.

Returns For USA Orders Only:

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is NOT on the paper invoice you receive in your package.**The order number you will use, is the one found in your confirmation email when the order was originally placed.

If you do not have your order # please email [email protected] and provide the following:

1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
4. What product(s) you are returning You are responsible for return shipping, we recommend choosing a method with tracking as insurance.

Note: Initial shipping charges and $15.00 Restocking fees are NON-REFUNDABLE. We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.

For more information visit Refund & Retuns Policy.

If you need to exchange a product, send us an email at [email protected] with your enquiry.

Once your return is delivered, it typically takes 14 business days for our warehouse to receive and inspect your return. After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.