FAQ’s

Please allow us a minimum of 2-4 working days for processing/handling of the orders.

How long will it take for the United States buyer to receive their order?

On average, merchandise is produced and shipped from our facility within 4 business days after purchase.

• Fast shipping/transit times apply (9-11 business days) for the United States.
• Standard shipping/transit times apply (17-21 business days) for the United States.

Standard shipping/transit times apply (17-21 business days) for the United States.

Fast shipping/transit times apply (9-11 business days) for the United States.

Please allow us a minimum of 3-6 working days for processing/handling of the orders.

On average, merchandise is produced and shipped from our facility within 6 business days after purchase.

• Fast shipping/transit times apply (9-11 business days) worldwide.
• Standard shipping/transit times apply (17-21 business days) worldwide.

Due to volume, we kindly ask that customers make sure the shipping address is correct prior to confirming the order. If your order has not yet shipped, we may be able to adjust the shipping address. Please reach out to sales@bapehoodies.co with your order number and correct address immediately. We will try our best to accommodate your request if your order has not yet shipped, but we cannot guarantee it. If your order has already shipped, we cannot change the address. We kindly ask that you reach out to the logistic company directly with your tracking number and request a hold for pick-up.

At this time, we ask you to contact the shipping carrier with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. For customers whose packages are lost in transit, please reach out to sales@bapehoodies.co with your order number. Our team may be able to replace your package or provide you with store credit.

First, please check the package carefully. In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case. Second, contact us If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, and the order number to sales@bapehoodies.co. We will follow up with the next steps as soon as possible. You can tell us about your missing item within 4 days. If 4 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or reship.

We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries. We review the list on a weekly basis and will be open to these countries as soon as we can.

We do not store any of your credit card information on our website. We use Flutter wave Payments, a reputable and secure payment processor available, for processing all of our online transactions.

Customers cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at sales@bapehoodies.co with your order number and reason for cancellation. We will try our best to accommodate your request, but we cannot guarantee it. If your order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once you receive the package should you wish to not keep the items. Canceled orders are refunded immediately. It may take 3-5 business days for the refund to be posted to the original form of payment.

Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color, and the shipping address is correct. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to change your details/cancel order. Once an order is cancelled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.

We suggest going up one size, cause BAPE is a Japanese brand and can run approximately one size small compared to the traditional US sizes. We recommend moving up at least one whole size when purchasing a BAPE piece of clothing. If you are between sizes, we often suggest going up one size. Please refer to our size chart for more information.

Returns

1. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Return Period: We accept returns within 14 days of the original purchase date.
3. Return Process: To initiate a return, please contact our customer support team at sales@bapehoodies.co within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.
4. Return Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, as we are not responsible for lost or damaged packages in transit.

Returning Products

• 650 Madison Ave New York NY 10022 U.S.A.

Refunds

1. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for a refund, we will initiate the refund process.
2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
3. Non-Refundable Items: The following items are non-returnable:

• Gift cards
• Limited edition or exclusive items
• Items marked as final sale

for more information please visit Refund and Return Policy

To initiate a return, please contact our customer support team at sales@bapehoodies.co within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.

for more details please visit Refund and Return policy

If you wish to exchange an item for a different size or color, please contact our customer support team to check availability.

Exchanges are subject to stock availability. If the requested item is not available, we will process a refund for the returned item following the refund process outlined above or visit Exchange Policy.

Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.